Apple Ios 13 Is Causing Connectivity Issues For Hearing Aid Users
by Dr. Lacey Brooks, CCC-A, FAAA – Doctor of Audiology | Oct 24, 2019 | Industry News, Technology
If youve recently been experiencing issues pairing your ReSound hearing aids with the Apple iOS 13 update, then you are not alone.
Weve recently received calls from our patients who are in the same position and need help. Although it seems there is a problem with the hearing aids, you can rest assured that this is not the case.
The issue is with the new Apple update, which now requires users to give permission to pair an external device to their iPhone. Previous to the update, you were only required to have your Bluetooth turned on for your hearing aids to connect successfully. The difference now is that you have to give each app permission to use your Bluetooth.
As a result of this, people are experiencing significant problems with connecting their iPhones & tablets to their hearing aids. Additionally, this bug has caused issues for people trying to connect their iPhone to their car stereo, and connecting to wireless headphones has also been a reported problem.
If you, too, are finding that your hearing aids are not pairing with your iPhone correctly, then do not worry. The Apple iOS 13 software has not been successful in doing what it initially set out to do. With a promise of a more user-friendly experience, the update has done quite the opposite, affecting functionality and connectivity for many ReSound hearing aid users.
Set Up Instructions On How To Pair Your Oticon Hearing Aids With Your Android Device
In order to connect your hearing aids to your android phone make sure that Bluetooth is turned on and the Oticon App ON for Android is already downloaded. Your phone should run on Android 8.0 or later. For full compatibility the hearing aids require the ASHSA protocol. Most new Android devices have this since 2021.
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How Do I Stream To Resound Hearing Aids
1) Connect the power supply to the wall socket and insert the cable to the Mini-USB socket on ReSound TV Streamer 2. 2) Connect the red and white plug of the audio cord into the red and white plugs on your TV. 3) Plug the other end of the red and white audio cord in the AUDIO OUT terminal on the TV.
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Made For Android Hearing Aids
With a focus on hearing accessibility, GN Hearing, the parent company of ReSound, together with Google, have announced direct streaming from Android devices to hearing devices for the first time using Bluetooth technology.
The technology is based on a new hearing aid specification, Audio Streaming for Hearing Aids on Bluetooth Low Energy Connection-Oriented Channels, which Google and GN Hearing collaborated on. This new direct streaming technology with compatible Android devices allows people to use their hearing devices to enjoy music, take calls, and more, while using a protocol designed to maximize battery life.
Weve partnered up with some of the leading technology companies in the world to deliver innovation with the user at heart. Now people with hearing loss can enjoy effortless streaming all day long and easily connect with people.
Jakob Gudbrand, CEO and President of GN Hearing ,
With the official release of Android 10, Google Pixel 3, Pixel 3 XL, Pixel 3a, and Pixel 3a XL Smartphones will be the first Android phones to support direct streaming to ReSound LiNX Quattro hearing aids. The new streaming technology will be available by way of an update to Android 10, plus a software update on the hearing devices. The streaming specification is open source, which allows other manufacturers of hearing aids and Android devices to offer direct audio streaming in the near future.
Question?
How Do You Reconnect Resound
You can restore previous settings by going to My ReSound, selecting My requests and new settings, and then clicking Restore to previous settings. If you are using a hearing care professionals office, you can restore the latest settings to the office or you can restore them remotely if you are using a hearing care professionals office.
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Question: Q: Pair Resound Hearing Aids With Apple Watch 4
I just got a pair of ReSound LiNX Quattro hearing aids. They are paired with my iPhone 11 and work well using the native controls or the ReSound app. I can hear a call that comes in on my Apple Watch 4 .
The problem is that the watch won’t pair to the hearing aids directly. I went to a genius bar and ensured that the watch is pairing to airpods, but when looking for a device to pair, for example for the Apple music app on the watch, it just keeps saying that it’s looking for new devices. It never connects.
With A Resound Linx Hearing Aid You Enjoy:
Easy, direct connections to clear speech and soundNow you can connect to what you love through your iPhone®, iPad®, and iPod touch® and enjoy high quality sound through hearing aids that are also wireless stereo headphones. All without a neck-worn device.
Surprisingly small. Amazingly powerful.The small, slim design lets you hide ReSound LiNX if you want to or show it off if youd rather. And while you might expect a hearing aid this little and good looking to be delicate, ReSound LiNX is durable, water resistant and powerful fitting 90% of all hearing losses. So no matter how you look at it, ReSound LiNX wont cramp your style.
Full personalization
Imagine using your ReSound Smart app to fine-tune the treble or bass of a concert or a dinner conversation. Or geo-tag locations so your hearing aid switches into your preferred program for work, the gym, or your favorite café automatically! With a swipe and a tap on your iPhone® you can unlock new reasons to love your ReSound LiNX hearing aids.
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Innovative Global Hearing Solutions
With ReSounds LiNX 3D, youll hear more than you ever thought possible. From following speech in noise to hearing all the subtle sounds in your listening environment, you will experience vibrant sound. With Surround Sound youll have 360 degrees of sound and can focus on speech, even if youre not facing the person speaking. Along with Spatial Sense technology and Binaural Directionality, youll enjoy clear and natural hearing like never before. Like ReSounds other Made for iPhone devices, the LiNX 3D also features effortless streaming, and full control of your devices using the ReSound Smart 3D app. Youll be able to discreetly change between programs and settings, hear the way you want to, and even locate your hearing aids if youve misplaced them.
Choosing The Best Bluetooth Hearing Aids
Finding the best Bluetooth hearing aids for you is like choosing your preferred smartphone. Its personal. A hearing care professional can help you find the right Bluetooth hearing aids for you and show you how to pair them with your Apple or Android phone and other devices. It is best to have a checklist of features that matters to you and will bring you the greatest benefits, day to day. We recommend that a best-in-class Bluetooth hearing aid should have:
- Brilliant sound experience that adapts with you and your lifestyle Investing in brilliant sound capabilities will make audio and speech crystal clear in every environment and from every direction, while filtering annoying background noises.
- Impressive streaming options from your favorite devices to hearing aids via Bluetooth Being able to stream will enrich your lifestyle with convenience and connectivity, whether you are relaxing at home, travelling or enjoying life in the city or the countryside.
- Intuitive and discreet wireless accessories and apps They bring the possibility of true personalization, so you can shape and optimize the sound experience to match you and your life. You know what you like, so you set the parameters.
- Long-lasting power and easy recharging so your hearing aids work and sleep when you do You dont want your hearing aids losing power in the middle of your favorite activity. Choose a hearing aid that powers up and stays alert and in tune with your stamina and schedule.
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Benefits Of Made For Iphone Hearing Aids
What are the advantages of iPhone hearing aids?
The three benefits of Bluetooth hearing aids compatible with iPhone. This type of product is a direct connection to the following:
- Wireless audio streaming from iPhones & iPad for calls, music, apps etc.
- Advanced remote control functionality, using an app.
Hearing aid brands that make Made for iPhone hearing aids
The Made for iPhone devices are a favourite to the tech-savvy consumer and are ever-evolving hearing solutions. Although we will be looking into models from some of these brands more closely further down the page, here are the brands that currently offer this connectivity system: Oticon, Bernafon, Phonak, Widex, Resound, Starkey, Signia and Unitron.
Who does in-the-ear Made for iPhone hearing aids?
Up until recently, Resound was the only hearing aid manufacturer that offered Made for iPhone ITE devices. Now Oticon, Bernafon, Signia, Phonak and Starkey have brought this style of hearing aid onto the market. It is worth noting that this type of aid might not be suitable for everyone it all depends on the size of your ear canal.
How Do I Unpair My Hearing Aids From My Iphone Mobile Device
Your hearing aids can be paired with one device at one time. Should you wish to stop using your iPhone® mobile device with your hearing aids, follow the steps below.
1. Go to your iPhone® home screen and tap on the Settings icon.
To unpair your hearing aids from your iPhone® mobile device:
1. From the iPhone® home screen, tap on the Settings icon.
2. From the settings menu, tap on Bluetooth.
3. Tap on the i icon next to the name of the hearing aid.
4. Tap Forget this Device.
The pairing has now been deleted from your phone, your hearing aids will no longer receive calls from this phone.To re-pair your hearing aids to an iPhone® mobile device:
1. Go to the iPhone® home screen and tap on the Settings icon.
2. In the settings menu, tap on theBluetooth icon.
3. Tap on the slider button next to Bluetooth® to turn Bluetooth® On .
4. First open for 5 seconds and then close the battery door.
5. You will now see a message, Bluetooth Pairing Request Click Pair .A connection beep will be heard in the paired hearing aid.
Your iPhone® is now connected to your hearing aids again.
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How To Troubleshoot Problems With The Resound Smart/smart 3d App
Jun 2, 2021 | Hearing Aid Repairs, Hearing Aids, Patient Resources, Technology, Troubleshooting |
As I am sure we are all aware by now, life does not stop simply because we are experiencing this global pandemic. We still need to go grocery shopping, send and receive mail, pay bills, and in many cases, make appointments with our physicians.
As North Carolinas most trusted hearing & audiology experts, we have found ourselves needing to find a new way to continue to care for our patients despite social distancing.
To work with this new normal, we introduced Tele Audiology back in May 2020 at the start of the national lockdown.
Our patients can use this service to schedule virtual appointments and get advice on their hearing concerns and hearing aid assistance to the same standard that they would receive during an in-office appointment.
Aside from having face-to-face video appointments, our patients that wear ReSound devices may be familiar with Remote Assist, a feature available on the ReSound Smart and Smart 3D apps.
Audiologists can remotely adjust and fine-tune a patients hearing device without unnecessary in-person contact.
Of course, with new technology comes new challenges, so I wanted to take a moment to address how to utilize the Remote Assist feature for ReSound users and go through essential troubleshooting tips for ReSound hearing aids on the ReSound Smart/Smart 3D app.
New Features And App Upgrades
The companys All Access Directionality is designed to automatically adjust the directional microphone patterns based on the environment and still monitor the sounds around them. In noisier situations, All Access Directionality utilizes the companys new binaural connection to create a stronger, more focused beam for sounds in front.
Another recent addition, exclusive to the ONE, is the newly launched Face Mask program. This new program is designed to help compensate for the speech frequencies muffled by face masks, and can be added to the hearing aid program list. The new program can even be added remotely by the hearing professional, using the companys ReSound Assist Live telehealth platform.
A new Ultra Focus setting is now available in the companys Smart 3D app. This is a user-activated feature through the app that allows you to narrow the focus of the microphones in front towards a person speaking.
We found this new Ultra Focus feature to be quite effective at focusing on the speaker in front, while also not substantially reducing audibility from around the wearer.
According to the company, the Ultra Focus setting is achieved by using the speech frequencies for targeted directionality and the high and low frequencies to monitor the environment, they can hear speech and still maintain spatial cues from the sides and back.
Like the Quattro before it, the ReSound ONE offers direct audio streaming capability to iPhone and .
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Troubleshooting 24 Ghz Bluetooth Connections
- Check manufacturer compatibility lists to ensure your device are supported. See Widex compatibility list.
- Double check common errors:
- Are the hearing aids within range?
- Are the hearing aid batteries fresh?
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Connecting Bluetooth Hearing Aids To Iphone Troubleshooting
Hearing aid wont pair with iPhone? What if I dont have a Made for iPhone hearing aid?
Dont worry if your hearing aids dont include a feature for direct Bluetooth streaming from your smartphone to your devices all manufacturers have got solutions for this, even on a basic level. Bluetooth hearing aids can be compatible with a streamer or an assisted listening device, which will offer a pairing between your smartphone and hearing aids.
The streamer will pick up the Bluetooth signal from your phone and transmit it to your hearing aid via audio signal or an electromagnetic field all changeable on the manufacturers design.
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What Might Be Causing Poor Connection When I Am Using My Iphone Xs With My Widex Evoke Fusion 2 440 Hearing Aids A Lot Of Static Or Drops The Call Completely Or Drops Sound From One Ear Not Always The Same Ear
Doctor of Audiology in Kailua
15 August 2019 1.25K Views
Audiologist
15 August 2019 1.26K Views
Doctor of Audiology
15 August 2019 1.26K Views
Unfortunately troubleshooting the problem is just that, it could be the hearing aids, it could be the phone. I would start by clearing out your phone, all open apps, deleting the hearing aids from the phone and then restarting the phone and pairing the hearing aid to the phone again. If it happens more, I would double check the phone is within a few feet of your hearing aids. If all of this doesnt help then I would send in the hearing aids for repair and if it continues then I would replace the phone.
Good Luck
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How Do I Connect My Hearing Aids To My Iphone
Well, Im glad you asked! If you are connecting your hearing aid to your device for the first time, here are the steps:
And youre done! Your hearing aid should now be appropriately paired to your iPhone.
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