Tuesday, November 29, 2022

Why Is My Resound Hearing Aid Not Working

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How To Return To Old Settings

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New settings do not always fix the issues you are having with your hearing aids, so you might want to go back to the previous settings. Access My ReSound and locate My Requests and New Settings. An option to Restore to Previous Settings will appear at the bottom of the screen. Select this option and follow the subsequent instructions to reinstall the old settings on your device.

The Hearing Aids Are Not Taken Care Of Properly

Hearing aids are small a tiny bit of earwax or debris can clog them up and keep them from working their best. Keeping the hearing aids clean, changing the wax guards, avoiding wearing them when using hairspray, and using a dry-aid kit are just some of the ways you can keep your hearing aid working well throughout its lifespan.

What Is Resound Assist

Those new to the ReSound Smart 3D App might not be familiar with the ReSound Assist feature programmed in the software.

This feature allows hearing aid users remote access to a hearing care professional without in-person contact. The user can request fine-tuning, adjustments, and updates from a technician, and will enable the hearing care professional to update the settings on your hearing device from a remote location.

Even without social distancing limitations, this handy feature allows users to take advantage of professional adjustments at work, on vacation, or on-the-go.

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Im Using An Android Device And Am Having Trouble With Wireless Streaming Or Phone Calls

Before doing anything else, try restarting your phone. If that doesnt work, delete the Resound Smart/ Smart 3D APP from your phone and reinstall it. Then, reconnect your hearing aids to the APP. If all of those things have still not solved the problem, there are two main ways to fix it:

Method 1

  • Go to the Resound App and click on MORE.
  • Turn Demo Mode on, then turn it off.
  • The app will then search for the hearing aids.
  • Next, you will need to restart your hearing aids.
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove hearing aid from the charger and then put it back.
  • Wait for your hearing aids to pair and then click continue.

Method 2

  • Go to your Resound App.
  • Your phone should find the hearing aids, and then an icon saying Found Hearing Aids will show up.
  • Next, you will need to restart your hearing aid.
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove hearing aid from the charger and then put it back.
  • Wait for pairing, and then click continue.

Your Hearing Loss Has Changed

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Some patients go to their doctors with hearing aids they think dont work, only to find their hearing loss is worse due to having scheduled tests. Hearing aids no longer provide enough volume to make speech sounds clear when hearing worsens. Sometimes, this is an easy fix and involves reprogramming the hearing aids to the new hearing loss. Other times, especially if has been more than five years, it is time for new hearing aids.

Stay in touch with your audiologist and have your hearing tested yearly . This way, your hearing aids can be adjusted to the small changes in your hearing and can keep you hearing well.

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Problem #: Your Hearing Aids Are Very Quiet

If your hearing aids seem very quiet, even if youve turned the volume up all the way, then theres probably sometime wrong. Time to do some detective work, and solve that problem!

The first thing you should do is carefully look over the entire hearing aid, from the microphone opening to the sound outlet, tubing, and earpiece. Youre looking for any cracks, moisture, or blockages such as a buildup of dirt or wax. If you find anything, all you need is a quick cleaning with a soft cloth, or for really tough dirt, youll need a bit of elbow grease, and your hearing devices will be back to working like a charm. If you find any damage or cracks, your device will need to be repaired before its back in working order. Contact us at your nearest My Hearing Centers location, if this is the case.

Couldnt find any blockage or damage? Next, try adjusting the volume controls, or test out a different setting. Flip between different programs to see if all programs seem softer than usual or if its just one setting. It might not be the entire device thats soft, but just a technical problem with one of the settings. If none of these tips make a difference, think about how long youve had your hearing aid, and whether its possible that your level of hearing loss has changed considerably. In some instances, quiet hearing aids may mean your hearing abilities have changed. It may be time to visit us and think about getting a hearing devise that matches your level of hearing loss.

Acadian Hearing Can Help

Acadian Hearing has set up a service we call Access Audiology, which allows our patients access to other members of our staff and me for hearing healthcare consultation using video conferencing. This is a handy way to get face-to-face assistance in accessing and using the ReSound Assist feature as well as other hearing care-related questions and concerns. Contact us for more information about the ReSound Smart 3D app and its features, to get help using it or to set up an appointment using our Access Audiology service.

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Where To Find Software Updates

You can determine if you have the latest update by browsing the app store on your phone. If an update is available, use the instructions listed above to download updates. Once the download is complete, open the My ReSound menu, locate Activate ReSound Assist and follow the instructions to activate the newest update on your device.

Why Your Bluetooth Hearing Aid Isnt Working And How To Fix It

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There is no doubt that Bluetooth hearing aids have opened the door to a world of possibilities. They make it possible to stream music, television audio and even theatre events directly into your hearing aids. They put near-total control of your listening experience in the palm of your hand. They connect you directly to the electronic world we now live in.

As the old saying goes, though, there is nothing perfect under the sun. Like anything made by man Bluetooth will occasionally have a glitch. When it happens, it might make you believe your under-attack by Gremlins. No worries though, in most cases, when your Bluetooth hearing aid stops working correctly, the issue usually is minor and easy to fix.

Here is a list of some of the most commonly encountered Bluetooth issues and how to correct them.

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How Do I Connect My Hearing Aids To My Iphone

Well, Im glad you asked! If you are connecting your hearing aid to your device for the first time, here are the steps:

  • Make sure your hearing aids are turned off by opening the battery door. If you have the latest model Quattro rechargeable hearing aid, put them in their charging case.
  • Go to the Settings on your phone.
  • Be sure to make sure that Bluetooth is on.
  • Choose Accessibility, which can be found within the main settings menu for iPhones.
  • Then, within accessibility, scroll down to Hearing Devices and touch that. The iPhone will begin searching for your hearing aid.
  • Turn your hearing aid on by closing the battery door or taking them out of the charging case. This puts the aid into a pairing mode for 2 minutes.
  • s hearing device will pop up under the Hearing Devices menu at the top of the screen.
  • Touch , and your iPhone will request that you Pair your devices. If you only have one hearing aid, it will ask you this once, and if you have two, it will ask you a second time always choose to pair your device.
  • Wait for 2 minutes before doing anything else with your phone to allow all the necessary communication to complete between your hearing aid & iPhone.
  • And youre done! Your hearing aid should now be appropriately paired to your iPhone.

    Troubleshooting Problems Associated With The Resound Smart 3d App

    Patient Resources, Technology, Troubleshooting

    Are you a ReSound Smart 3D app user? If your answer is yes, you might be concerned with various issues associated with the hearing aid applications use. If your answer is no, worry not.

    In this post, I will explain about the applications uses and detail various issues associated with its use. I will also suggest various proven ways to troubleshoot them.

    ReSound Smart 3D is an innovative application compatible with various hearing aids. The app enables you to control your hearing aids with your mobile device directly. For instance, you can switch programs and customize your sound settings.

    The ReSound Smart 3D app is user-friendly. It assists new users in learning how to use it. Also, it can help you trace your misplaced hearing aids. What is more, with the help of your hearing care expert, you can update your hearing software and programs without visiting the clinic.

    The fact that your physician can help you remotely during this Covid-19 pandemic period is a plus. Essentially, the ReSound Smart 3D app is equipped with a remote assist feature, which allows your audiologist remotely to adjust your hearing aid.

    Despite these perks, you are likely to face some issues when using the ReSound Smart 3D apps Remote Assist feature. But the good news is that you can resolve them with only a few steps.

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    Connect Your Phone With Your Hearing Aids

  • Once youve chosen Forget this Device, or if its your first time connecting, turn your hearing aids off.
  • Remove the batteries from your hearing aids or place rechargeable aids on the charger.
  • Turn your hearing aids back on and replace the batteries or remove them from the charger.
  • Go to Settings on your phone, click Hearing Devices, and wait for your hearing aids to pop up.
  • Press the prompt that says Triple-click the Home button at any time to show hearing device options.
  • Wait for a Bluetooth Pairing Request.
  • Select Pair, and then select it again if you have two hearing aids.
  • Regular Maintenance & Repairs For Your Aids

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    If you are one of the millions of Americans who have hearing loss, and depend on your hearing aids to help you navigate your day, dont let these common problems stop you from hearing. Schedule regular maintenance cleanings and repairs with your hearing specialist at My Hearing Centers. If you have any other problems with your hearing devices, dont hesitate to visit us at My Hearing Centers, where were quick to find and fix problems to get you back to hearing as soon as possible.

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    Receive Assistance Directly To Your Phone

    With ReSound Assist, you receive our compassionate care right through your phone. Simply send a description of your hearing issue through the App, and well receive your request and a recording of your current settings. Then we send precise adjustments directly to your App. All you have to do is place your phone and hearing aids close together and click Install to update your settings. You can let us know how its working with the Rate My Sound feature. Or, if you require further assistance, please at 210-820-0525 or to schedule a Virtual Audicles consultation.We look forward to perfecting your hearing with ReSound Assist!

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    Troubleshooting A Hearing Aid With No Sound Author: Admin

    Hearing aids are an essential device for many to improve their quality of life and allow them to experience normality, even after experiencing hearing loss. However, like any device, they are not infallible. While hearing aids will work perfectly more often than not, there will be occasions where they do not work the way they should. One issue you might encounter is a hearing aid with no sound, so here is some advice for troubleshooting it to get to the bottom of the issue.

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    Bte Tubing Needs To Be Changed

    Behind-the-Ear hearing aids also have common problems with tubing that cause the hearing aid to cut in and out.

    Over time, the tubing become stiff and hard, gets ear wax in it as well as moisture.

    Your hearing aid tubing should be ideally changed every 3 months as routine maintained. If the tubing of your hearing aid has gone stiff please replace it and it may just solve the issue.

    Bluetooth Is A Pain In The Arse

    Place ReSound ONE hearing aids in the Premium Charger

    I know I have said it already, but Bluetooth is a pain in the arse. It isn’t the hearing aid manufacturer’s fault, it isn’t your Audiologist’s fault, it’s just Bluetooth. It is inherently unstable, it causes problems and the best way to get on with it is to just get on with it. My thoughts on it are that the problems are worth the benefits. Bluetooth connectivity provides us with so much benefit. If however, you aren’t very tech-savvy, the difficulties might drive you mad. The easiest fix for most problems seems to be to forget the devices, restart your phone and then re-pair them. Generally, that fixes all issues, so simply learn how to do it, it is worth it.

    Like us on Facebook by clicking the button below to keep up with our latest utterances. Alternatively, if you don’t like Facebook, sign up to the newsletter below. It is important to remember, a hearing aid isn’t properly fitted unless they do Real Ear Measurement.

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    The Volume Is Too Low

    While it may be difficult to hear and keep up with loud and noisy settings, decreased volume or sound quality that persists in considerably less busy environments may indicate issues with your hearing aids.

  • Clean earwax and check the settings

    Similar to when theres no sound from your hearing aids, decreased volume and sound quality may be due to volume and program or memory settings and earwax blockage.

    Check the volume: try turning it up all the way and see whether the program was switched to a different one than usual. Ensure that the earmold and tubing are intact, and remove any built-up earwax debris that is physically blocking and muffling the sound.

  • What To Do If Your Hearing Aid Is Off

    There are several troubleshooting solutions your audiologist might ask you to try first. To start, check the battery. Remove it and ensure that you reinsert it in the correct position. If it still doesnt switch on, inspect it for a blockage or damage. Look for a build-up of wax or debris, as this might be blocking the sound. Look at the manual for any other suggestions. If youre hearing aid keeps shutting off, make an appointment with an audiologist. They will be able to make any urgent repairs.

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    Common Hearing Aid Problems You Can Fix Yourself

    Hearing aids are remarkable devices however, like anything mechanical, they are prone to breakages. If you have one of the common problems with your hearing aid listed below, here are some simple remedies that you can perform on your own. Remember, though, that if youve tried to fix your hearing aid on your own and there are still issues, do not hesitate to visit your audiologist or hearing professional to help test both your hearing aid and your own hearing.

    1. Hearing aid appears to be dead

    One major cause of your hearing aid not working is if the battery is dead or only has a minimal life left. If your hearing aid stops working altogether, the first thing to do is to change the battery. Some hearing aid models are relatively small, as are their batteries. If you cant replace the battery yourself, ask someone with nimble fingers to replace the battery for you.

    Another common reason that your hearing aid has stopped working is that the receiver tube may be blocked. Over time, ear wax can build up and accumulate in your receiver tube. While routine cleaning is essential to maintaining your hearing aid, even the best of intentions can get messed up. Do your best to remove any blockage from the hearing aid and give it a good cleaning. Most hearing aids come with a cleaning kit, so use this to maintain the integrity of your hearing aid.

    2. Hearing aid isnt loud enough

    3. Hearing aid performance is inconsistent

    4. Hearing aid sounds distorted or unclear

    General Tips For Success

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    First, we want to share the best practices to keep in mind. If youre having problems with phone calls or wireless streaming, restarting your iPhone or Android phone usually resolves that. ReSound Smart 3D works best when you keep your smartphone software up to date. Its also a good idea to restart your smartphone at least once a week. Before opening the ReSound app, close other apps. Also, turn your Bluetooth off and turn it on again.

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    Problem #: Theres A Lot Of Feedback

    Having trouble with feedback? Our modern, sophisticated hearing aids are designed to reduce or eliminate feedback, and have advanced programs that work to do just that. If youre suddenly experiencing a lot of feedback, theres definitely something wrong. If you hear a lot of whistling in your ears, take your hearing aids out and try putting them in again. You may have just stuck them in too fast this morning, and theyre sitting a little funny. If this has been a problem since the day you bought the hearing aids, you may need to visit us and adjust the fit to make sure theyre sitting in your ears correctly. You may just be experiencing feedback because the volume is too high. Try turning down the volume a notch or two, and see if the feedback stops. Whistling can even be caused by a buildup of wax in the ear, since its not allowing the sound from your hearing aid to travel into your ear normally, but is bouncing the sound back out of your ear, causing feedback.

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